If your order is unfortunately damaged upon arrival we must be informed within 5 working days on receipt of delivery. All products leaving The North Yorkshire Gallery are inspected prior to shipping so we will require photographic evidence of any damage sustained in transit by either email or post. Once this has been received a full refund or replacement may be offered.

Please note that all monitors and screens are not calibrated consistently, colours and contrast may vary from screen to screen so the product you receive may not be an exact colour match for the product on your screen. Unfortunately all our items are printed to order and therefore are none refundable. If this is of concern our printing studio can be visited and your product can be viewed using our monitor, which is colour calibrated with the industry leading fine art printing system. This ensures that the colours you see on our screen will be an exact match for the colours on the print. Alternatively a test product can be issued for personal examination which will incur a small fee.